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FAQ's

How many brush heads does my Gollo come with?

Your Gollo comes as standard with 2 heads, this should last you 4-6 months depending on usage. We offer further replacement heads through our site.

How often do I need to change brush heads?

We recommend changing your brush head a dentist recommended 2-3 months depending on usage.

For the most effective clean, you should change your toothbrush heads more regularly, especially when they are showing signs of wear.

How often should I use my Gollo?

Dentists recommend that you brush your teeth twice a day, each time for 2 minutes. Our toothbrush is fitted with intelligent assistance that lets you know when to change quadrants, allowing you to get the best clean possible.

I have sensitive teeth and gums, will this be a problem?

Our high quality DuPont heads have soft bristles that provide the perfect clean whilst being safe for sensitive teeth and gums. Our Gollo Sonic Electric Toothbrush also has a gentle speed option.

How do I charge my Gollo?

Plug your USB into any socket / plug that is USB compatible and simply place your Gollo in the dock. Magic! It's now charging!

Is my Gollo waterproof?

Whilst we don't recommend completely submerging your Gollo toothbrush in water, it is safe to use in the shower and in environments where it may get splashed with water.

How do I dry my Gollo?

Please let your Gollo air dry to preserve the brush heads and aesthetics of the toothbrush. Drying your toothbrush may wear the toothbrush heads faster than normal and may cause cosmetic wear to the gold foiling.

How do I store my Gollo?

Our protective lid should only be used when travelling or moving your Gollo. This is to ensure that water does not build up on your brush and to allow the brush head to dry between each clean.

The plastic insert on my brush head stays on the unit when removing

Our heads are designed in a way so that if the unit is dropped or takes a hard knock, it doesn't snap the entire unit, and just the head comes loose to protect the base unit. We have designed this based on strong market research. People tend to keep their brush upright when not using so that it can dry. A lot of the time, electric toothbrushes are knocked over and the base is damaged.

When the head detaches from the plastic insert, this should clip back on easily and should be stable when brushing your teeth. The toothbrush head should not need removing until replaced, this can be left on whilst travelling and the cover can sit over the head.

Can I one Gollo toothbrush for two people?

Toothbrushes can be shared, however, we would strongly recommend due to hygiene reasons that a single toothbrush should be used for 1 person only.

Our heads are designed to stay on the unit for a dentist recommended 2-3 months to ensure that they do not wear taking them off and on. Our heads are designed with a safety mechanism to protect the base unit. This means the plastic insert inside the toothbrush head may stay on the unit when replacing.

Does my Gollo have warranty?

If your Gollo is anything but perfect, at anytime, we will replace this free of charge! The unit must be shipped back to us for inspection.

How often do I need to charge my Gollo?

The Gollo sits with pride in the wireless charging dock, ready for every occasion. A full charge can last up to 4 weeks! Battery low indicator so you don't have to worry about running out when you need it the most, or when you are travelling. It is also powered by USB so you can charge wherever you need to, just like a phone!

Is shipping free?

Yes, we offer free worldwide shipping for orders over £15!

Where do you ship to?

We are happy to offer free international shipping on all orders. Below is a list of all the countries that we ship to for free.

Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, South Korea, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam.

How do I track my order?

Once your order has been shipped, you will receive an email with your tracking number. Just copy and paste it into the 'Track Your Order' page on our website.

My item says delivered but it hasn't, what can I do?

On very rare occasions parcels do go missing. Firstly, check that you have not received a card from the delivery company, then check around the property and with neighbours. After undertaking these steps, please call the delivery company and state your tracking number for further update. If you are unable to locate the parcel after these steps, please contact us immediately so that we can look into this further and request GPS tracking and a POD for that day. We ask customers to undertake these steps before reaching out for a replacement or a refund to ensure that fraudulent activity isn't taking place.

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30 Day Guarantee

Don't like your toothbrush? Return it for a refund. Please see returns policy.

Performance

If your Gollo's performance is anything less than perfect, we'll replace it for free.

Free Delivery

Free fast express delivery on orders over £15, worldwide.

Returns

We make it simple to return. Your satisfaction is our priority. 

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